Frequently Asked Questions
Q: I have a discount code, where do I enter it?
Discount codes need to be entered in the checkout portion of your order. On mobile you will need to click "show order summary" to enter it. The cost will automatically be adjusted once entered.
If your discount code is not working, contact us on email and we will have it fixed for you.
Q: I ordered something, when will it arrive?
A: Shipping times can vary however most orders arrive within 2-3 weeks of purchase. Please visit our Shipping Policy for further information.
Q: How can I get free shipping? Why is my order charging shipping?
A: Free shipping is automatically triggered in the cart when your order total prior to shipping is over $29.99 USD. Standard shipping fee is $2.99 for all orders.
Q: What if I have any problems with my order?
A: We have a 24 hour Help Desk where one of our Customer Service Specialists will assist you with any concerns you may have as soon as possible. Email us at firstname.lastname@example.org
Q: I am interested in being an Ambassador, what do I need to do?
A: Please message our customer Help Desk at email@example.com with an inquiry and we will work together to see if our Ambassador program would be a good fit for you!
Q: How do I exchange/return something?
A: All exchanges and returns are handled through our Return Center. You can find our Return & Exchange Policy, by visiting our Shipping Policy & Returns Policy.
Q: I only received some of my order, where is the rest?
A: Not to worry! In our effort to reduce overall shipping times and processing delays, we start working on your order as soon as it is placed. This can often mean that your order will arrive in multiple packages, instead of a single package at a later date.
Q: What are my obligations for Duties/Import Taxation?
A: Regulations for customs duties vary from country to country. As we offer world-wide shipping, we encourage you to familiarize yourself with your country's rules and regulations prior to making your purchase.